Privacy
policy
Your data – especially health data – is sensitive. Here we explain clearly what we know about you, why, for how long and what you can do about it.
Who processes your data
The controller is 4D FYZIOTERAPIE s.r.o., Masarykova 506/37, 602 00 Brno, Czech Republic, company ID 05871930, registered in the Commercial Register at the Regional Court in Brno, section C, file 98602. For anything concerning personal data, contact us at info@4dfyzioterapie.cz, by phone or in person at reception.
What data we hold
- contact and identification data – name, date of birth, phone, email; for children, details of the legal guardian
- health data – your problems, examination results (including Formetric and Matscan), course of therapy and medical reports you give us
- booking and payment data – appointments, services purchased, invoicing details
- communication – what you write to us or tell us by phone, where needed for your care
Why we process it
- providing care and keeping medical records – required by the Czech Health Services Act (No. 372/2011 Coll.); health data is processed under Art. 9(2)(h) GDPR
- booking and providing the service – so we can book your appointment and provide care (performance of a contract)
- accounting and tax – issuing and archiving documents (legal obligation)
- stories, reviews and photos on the website – only with your explicit consent, which you can withdraw at any time
How long we keep it
- medical records for the period set by the Czech decree on medical records (No. 98/2012 Coll.) – for outpatient care usually 10 years after the last visit
- accounting and tax documents for the period required by accounting and tax law
- booking data for as long as needed to handle the booking
- data published with consent until consent is withdrawn
Who we share it with
We never sell your data or share it for advertising. Only our physiotherapists and reception work with it, and, to the extent necessary, these processors with whom we have contracts:
- Reservio – the online booking system you use to choose your appointment
- IT service providers (email, website operation and hosting)
- external accounting services
This website
This website uses no advertising or tracking cookies and does not collect any personal data about you. We measure visits with Plausible Analytics (Plausible Insights OÜ, Estonia, data stored in the EU): it uses no cookies, stores no IP addresses and does not track anyone across websites – we only see aggregate numbers, e.g. how many people read a page or clicked “Book”. Fonts are hosted on our own server, so nothing is sent to Google when you visit. Our hosting provider may briefly log technical data (such as IP addresses) for security. Strictly necessary technical cookies are used only by the website’s admin area, which our staff log in to.
Booking takes place on Reservio, where their own privacy policy applies.
Your rights
You have the right to:
- know what data we process about you and get a copy
- ask us to correct inaccurate data
- ask for erasure – except data we must keep by law (medical records, accounting)
- ask for restriction of processing or object to it
- data portability for data you have provided
- withdraw consent at any time where processing is based on consent
- lodge a complaint with the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz
How to contact us
Email info@4dfyzioterapie.cz or stop by at reception. We will respond without undue delay, within one month at the latest.
Last updated: November 2026